Common Faults List
We’ve modeled our list and recommendations after the guidelines followed by a few organizations. So, they may not always be perfectly suited to your needs.
It's also important to understand that “mistake” is a bit subjective. What may be considered a bad email by one recipient might be perceived as a well-crafted email by another.
So, if you received a reply that contains a link to one of our pages, don't be alarmed. Think about it as a friendly request by the recipient to adjust future emails to them so they can understand and reply to you in the best possible way.
The rule: Accept delegation when offered and run with the task at hand.